Here are a few things to consider while you wait for your order:

• We ship in business days. Monday - Friday, excluding national holidays.

• Shipping starts from the date you received the “Order Dispatch notice” email.

• Pick-up of your order is not possible from our warehouse location.

• All in-stock items are dispatched within 24 hours. Orders places on Friday evening, Saturday and Sunday are dispatched on Monday.

• Exceptions are items with a longer delivery window as displayed on the product page. Also we don't Ship on holidays as the mailman is enjoying his day off!

• We use the best carriers (DHL, UPS, DPD and many other preferred carriers) in the business to make sure your order gets to you on time. Depending on your location we automatically select the best carrier for you for safe and speedy delivery.

So when do you contact us?

The calculator above lets you know the best time to message us. When that day rolls around.

Even if your order hasn’t arrived by the listed date, it’s probably still on its way. Please allow up to 10 days for your order to arrive before contacting us.

Can I track my order?

Yes. We rely on a global network of premium shipping partners (UPS, FedEx, DHL and others) and ship everything with a tracking number. These details will be included in the shipping email we send you.

What about Returns?

If you are not satisfied with your product let us know! We will offer a tailored solution that fits your need.

Returns are always possible if the product is still unused and in its original package. In case of a defective product please inform us of the problem and we will do our best to provide to handle the issue.

Contact us via the contact form and we will provide you with return instructions.

How do I return my Item?

Because we ship to many different countries and our items vary in size and weight, we are not able to provide a one-solution-fits-all solution for returns.

Please inform at your local postal office about the different methods available to return your order to us.

Do you refund Shipping Costs or Costs I made to return my order?

• No, we do not refund the shipping costs you incurred at your local postal office to return your order.

• Also, we do not refund the shipping costs component for your order. To illustrate, if your order total is € 34.95, which consists of a item with a value of € 30,- and shipping costs for € 4.95, you only get refunded €30,-. Please be conscious of this when placing an order for an item with high Shipping Costs.